Privacy Policy

1 Introduction

This privacy policy sets out how thebigteam limited uses and protects any information that you give us.

thebigteam limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

This policy explains:

How we collect personal information
What information we collect
How we use your information
Legal basis for this policy
Who we share your information with
How we protect your information
How long we keep your information
How we use cookies
Links to other websites
Your rights
The data protection regulator

thebigteam limited may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st March 2024.

If you have any queries about this policy please contact: Data Protection Compliance Officer, thebigteam limited, Solo House, The Courtyard, London Rd, Horsham RH12 1AT.

This policy is written in accordance with the General Data Protection Regulation (GDPR). We are registered with the Information Commissioner’s Office (ICO) as a data controller under number Z6473655

2 Policy

2.1 How do we collect personal information?

Personal information is information that can be used to identify you. You give us this when you ask about our activities via our website, register with us for an event, send or receive an email, or ask a question about our services / use our services.

2.2 What information do we collect?

We may collect the following information:

Name
Job title
Contact information, including email address

We collect this information through our website. If you sign up for our newsletter, we may periodically send it using Dotmailer, or other third-party app.

When it comes to any further personal information recognised by data protection law as sensitive, such as your CV, we’ll only request this where there is a clear reason to do so, and we’ll always make these reasons clear to you.

2.2.1 Debit and credit card information

If you use your credit or debit card to pay for an event we organise, you will be going through partner companies, such as Sage. The information you give, such as your credit card number and contact information, is provided so that the transaction can occur. We will make sure this is done securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS). The payment will be processed by a third party, and we will not store your card details.

Find out more about PCI DSS.

2.3 How do we use your information?

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Internal administrative purposes (such as accounting records)
We may use the information to improve our products and services.
We may periodically send promotional emails using the email address you have provided about new products, special offers, or other information that we think you may find interesting.
Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

2.4. Legal basis

When we collect and use your personal information, we will comply with the legal basis given in data protection law.

One of these is where we have obtained your specific consent. For example, we might be required to ask for your consent to send you direct marketing by email or SMS.

You can choose not to receive these communications at any time by emailing admin@thebigteam.co.uk or by writing to:

thebigteam limited, The Courtyard, London Rd, Horsham RH12 1AT.

Data protection law also states when we are legally obligated to use or disclose information about you. For example, retaining for recording records of sales, returns and complaints under the Consumer Rights Act 2015.

2.5 Who do we share your information with?

We will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so.

2.6 How do we protect your information?

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We also take appropriate measures to make sure the information disclosed to us is:

Kept secure, accurate and up-to-date and
Kept only for as long as it’s needed for the purposes for which it was intended.

While we aim to protect your personal information, we cannot guarantee the security of any information you post, email, or transmit to us by other means. You do so at your own risk.

In case of a security breach of personal data, we will report it to the regulator within 72 hours as per GDPR guidelines.

2.7 How long do we keep your information?

We regularly review how long we hold personal information. We must legally hold some information to fulfil our statutory obligations (for example, copies of invoices). We will hold your personal information on our systems for as long as needed by the relevant activity. If you asked us not to contact you again, we would hold a record of that indefinitely. You can let us know via our website or email if you wish to return to our database later. Where your information is no longer required, we will dispose of it securely.

2.8 How do we use cookies?

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operations to your needs, likes, and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis, and then the data is removed from the system.

Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2.9 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

2.10 Your rights

You have the following rights in relation to your personal information:

To ask for a copy of the personal information we hold about you and for us to correct any inaccuracies.
To request us to erase your personal information; to restrict our processing of your personal information, or to object to our processing of your personal information.

If you want to exercise these rights, please contact the Data Protection Compliance Officer at thebigteam limited, The Courtyard, London Rd, Horsham RH12 1AT.

If you believe any information we are holding on you needs to be corrected or completed, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We will respond within 30 days after receiving your written request and proof of identification.

We reserve the right to charge an administration fee for excessive or manifestly unfounded requests.

2.11 The Data Protection Regulator

You can get more information and advice about data protection or reporting a concern about data protection from:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Helpline: 0303 123 1113

From outside the UK: +44 1625 545 745

website: ico.org.uk